Whether you are located inside a shopping mall, strip center, downtown or off the beaten path, there is one vitally important aspect of your business that should never be forgotten...your store front. As a business owner, you wear quite a few hats each and every day and one of them should be to create a regularly-scheduled walk through with the perspective of your highly-valued customers you work so hard to reach.
If you're like most brick and mortar businesses, the ability to attract your target customer involves a great deal of time and in many cases, financial support. As we travel throughout our region, we observe quite a few best practices executed extremely well, while we also see a number of instances where just a little more attention to detail could convert that passerby into another tick on the traffic counter. Here are a few questions to ask that should always be top of mind when it comes to making that first impression:
We're all guilty of walking right by those little projects that gradually worsen over time or just need a little attention, but from a potential or loyal customer's perspective, these are all variables that factor into whether they will give you their business. We vividly remember driving by a restaurant that opened pre-holiday, but their store front was set back from the sidewalk and their only sign was blocked by the landlord's holiday icicle lights that still adorned the building in late January. This is a simple fix, but it's one of those areas that needs to be reviewed regularly from the customer's point of view...in this case, those month-long holiday tourists scanning the restaurant landscape may have just passed right by.
As founder of The Root Group, Bryce Root has a sincere passion for helping small business owners via his 20+ years of diverse marketing experience.
The Santa Cruz Business Insurance Experts
"I own a fitness studio in San Francisco, which requires constant marketing. We used to market on an as-needed basis, not strategically, and our business wasn't as profitable as we knew it could be. I was looking for someone to help us establish a brand image/strategy that excited people to join. Bryce encouraged us get to know our clients more than on a surface-level before our first meeting, which has turned out to be the foundation for every business decision we've made since then.
Bryce is methodical in his work -- giving us spreadsheets, handouts and homework. He's a great teacher in that he asked us questions (instead of lecturing) so we could arrive to the best marketing decisions on our own. Our sales are more than DOUBLE what they were this time last year, thanks to Bryce!! I could go on and on about everything I've learned from this invaluable experience. If you love working on your business and watching it grow, your time with Bryce will be worth every minute. It's exciting, thought-provoking and most importantly he helped us make a lot more money than we thought possible in such a short amount time!!!"
Shala M., Co-Owner - YuBalance Fitness Studio
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