It’s unfortunately become a reality, but many shoppers are now very accustomed to terrible customer service. Being placed on hold, waiting for employees to finish their text, and having to ask for help are just some of the frustrations that many consumers are faced with. Not only do these types of practices make your shoppers think of other alternatives, but it also places your reputation you’ve worked so hard to create in peril as customers are now accustomed to voicing their frustrations both offline and online.
We’ve learned over the years that the key to great word of mouth is placing a little positive “shock” into the customer experience.
Here are three ways to make your customers say “WOW!”
As founder of The Root Group, Bryce Root has a sincere passion for helping small business owners via his 20+ years of diverse marketing experience.
"I own a fitness studio in San Francisco, which requires constant marketing. We used to market on an as-needed basis, not strategically, and our business wasn't as profitable as we knew it could be. I was looking for someone to help us establish a brand image/strategy that excited people to join. Bryce encouraged us get to know our clients more than on a surface-level before our first meeting, which has turned out to be the foundation for every business decision we've made since then.
Bryce is methodical in his work -- giving us spreadsheets, handouts and homework. He's a great teacher in that he asked us questions (instead of lecturing) so we could arrive to the best marketing decisions on our own. Our sales are more than DOUBLE what they were this time last year, thanks to Bryce!! I could go on and on about everything I've learned from this invaluable experience. If you love working on your business and watching it grow, your time with Bryce will be worth every minute. It's exciting, thought-provoking and most importantly he helped us make a lot more money than we thought possible in such a short amount time!!!"
Shala M., Co-Owner - YuBalance Fitness Studio
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